BPO – TheAccessGroup SMC (LTD)

BPO ACCESS

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BPO is a leading provider of inbound, outbound and chat contact center & BPO Services. We partner with clients to improve customer loyalty, reduce costs and increase revenue while delivering a positive customer experience

Globally, more than 200 clients have benefitted and improved their bottom-line by engaging us a strategic partner for their customer support and relationship functions. Our management team comprises accomplished professionals from leading global organizations with years of experience in the outsourcing domain. Their deep business acumen and domain knowledge enables us to deliver maximum return on our client investments.

Access Groups BPO Call Center Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share, and maximizing your understanding of your customer relationships. Access Groups BPO’s customizable solutions are the answer to upselling and cross-selling your products the way you want. We specialize in understanding behaviors that can prevent a successful sale and excel at deepening existing customer relationships with upselling and cross-selling techniques

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, although calls may be made from employees rather than customers. A call center may handle either inbound or outbound calls exclusively or might deal with a combination of the two.

Improve Productivity

For small businesses looking to make a mark in their market, it’s imperative that they operate with the highest levels of productivity possible. This means allowing employees to handle the jobs they do best without worrying about doubling as customer service agents. An inbound call center team addresses this issue and provides small businesses with skilled agents who are trained to manage the increasing call volume that is expected for growing businesses.

Cost Savings

For a small business, hiring its own inbound customer service operations comes at a cost. In addition to paying each individual hire, a business must also take into account the time and cost it takes to train these employees. Not only does an outsourced inbound call center team come with experience, it also negates the need to worry about the fluctuating nature of many businesses.

Increases Sales

We mentioned briefly that customer expectations have ballooned due to the prevalence of choices available to them. With that said, an effective inbound call center team can not only ensure your current customers are satisfied, but it can increase product sales as well. Convincing current customers to try new products is much more straightforward than attracting new consumers.

Customer-Focused

Whether you’re just starting your company or have been in business for decades, you better get used to these two words. More than ever, businesses must not just be product-focused but customer-focused as well if they hope to survive. Having a quality product is just the beginning and no longer good enough on its own to sustain a business or encourage growth.

Customer Satisfaction

This goes hand in hand with a business being customer-focused and is one of the biggest values of partnering with an inbound call center. There are many aspects to keeping a customer satisfied, and delivering a quality product is just one of those variables. An inbound call center agent is able to gauge the pulse of the customer and understand what they want, need, and expect from the company.

Win Back Lost Customers

Regardless of how great your business is operating, you are sure to lose at least a few customers along the way. Depending on the reason for these customers leaving, an inbound call center team can be effective in bringing these customers back to your brand. Through customer surveys and other outreach initiatives, agents can assess what caused the customer to leave and find solutions that will entice the customer to return.

Free Up Resources

One of the biggest drawbacks to hiring in-house staff to deal with customer service is the financial commitment to equipment and technology. Not only are these high upfront costs, but these costs are ongoing and can put a damper on your revenue. Inbound call centers come ready with their own equipment and will be up to date with the technology needed to make communication with your customers as seamless as possible.

Managing Higher Call Volumes

As a small business, you are presumably in a constant state of growth. With this growth come more customers, which lead to a higher number of calls being placed to your offices. If you are not prepared to manage these calls, phones are left unanswered and customers are left frustrated. This is not how you want to treat your customers. Working with inbound call centers means no call goes unanswered.

Connecting to Global Time Zones

With the global nature of today’s business climate, partnering with an inbound call center allows your business to be prepared for different time zones, different cultural sensitivities, and provide round-the-clock service so customers can call at their convenience. 3C Contact Services offers professional, experienced inbound call center service for a variety of clients. If your business is looking to improve its customer service, contact us today.

Why you should choose us?

Here's why 500,000+ customers trust us and keep coming back every day.

Superior Quality

Our superior professional working means you can rest assured that your project will be delivered to you on time.

24-Hour Customer Service

If you need help, we’re here for you. Give us a call at

+44 121 364 8416

or chat with us NOW!

Instant Pricing

Our website makes ordering your own custom team hassle free. You even see instant pricing for your order, as you build it.

VISIT US

Office 36-38-1st Floor Business City Plaza Bosan Road Near 9 No Chungi Multan Punjab Pakistan

EMAIL US

info@bpo.agcguide.com

CALL US

+92 61 2071727

ACCESS GROUP (SMC) LTD

51 Greaves Avenue

Walsall West Midlands

England

WS5 3QQ

Access Groups (SMC) LTD is registered in England & Wales Company Registration no.11927535